It is very simple: browse our store, add the items you like to your shopping cart, proceed to the checkout page, fill in your shipping information, and complete your payment securely.

Orders are processed within 24 business hours. Standard delivery times are between 3 to 7 business days, depending on your location and carrier logistics.

Once your order is shipped, we will automatically send you an email containing your tracking number and a link to trace your package.

You can request a cancellation within 12 hours of purchase by emailing us at hola@raeshop.live. If the package has already left our warehouse, you will need to process a return once received.

If your item arrives broken or with factory issues, contact us at hola@raeshop.live with your order number and photos of the problem. We will arrange a replacement or full refund at zero cost to you.

We accept credit/debit cards (Visa, Mastercard), PayPal, Bizum, and direct bank transfers.

You can reach our dedicated support team via email at hola@raeshop.live or on WhatsApp during business hours.